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GBH IT · Managed services

Service tiers

Client service tiers

GBH IT offers three service tiers. Each one builds on the one below it, so a client can start with the essentials and move up without redoing any work.

Each tier includes everything in the tier below. Moving up adds capabilities on top of what is already in place.

  1. 1Tier 1

    IT Foundation

    The secure operating base.

    Includes

    • Unlimited support
    • Essential monitoring
    • Minimum security settings
  2. 2Tier 2

    IT Protection & Support

    Reinforced protection and proactive management.

    Adds

    • Advanced controls
    • Proactive monitoring
    • Regular analysis and reports
    • Formal change, backup and restore processes
    Everything in IT FoundationTier 1
  3. 3Tier 3

    Business Continuity

    Greater resilience and continuous security.

    Adds

    • High availability
    • Disaster recovery with defined RPO/RTO
    • Automation
    • Managed 24x7 SOC
    Everything in IT Protection & SupportTier 2
    Everything in IT FoundationTier 1

Grow without starting over

Every tier follows the same standard baseline, so moving from IT Foundation to Business Continuity reuses the templates and automation already in place instead of redoing work.

The result is IT management that is predictable, measurable and scalable: advanced protection when it is needed, and enterprise-level continuity when the business calls for it.